Responsible Gaming
at bh44

1. Age Restriction and Eligibility

bh44 operates an absolute minimum age requirement of 18 years for all registered players in Bangladesh. This is not a guideline — it is a strict rule enforced through our account registration and identity verification processes. Registering an account on bh44 is a declaration that you are 18 years of age or older.

1.1 Age Verification Process

Every player is required to complete an identity verification (KYC) check before being permitted to make a withdrawal or access certain platform features. Acceptable documents for age and identity verification include:

• Bangladesh National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Driver's licence issued by BRTA (Bangladesh Road Transport Authority)
• Birth certificate combined with a secondary photo ID

Any player who is found to be under the age of 18, or who provides false identity documents, will have their account permanently closed without notice. Any balance held in the account will be subject to review and may be forfeited in accordance with our Terms & Conditions.

1.2 Consequences of Underage Gambling

Where bh44 has reasonable grounds to suspect that an account is held by, or has been used by, a person under the age of 18, we will immediately suspend the account pending investigation. All transactions conducted by an underage player are considered void. We reserve the right to retain any deposited funds in suspected underage cases and to report the matter to relevant authorities.

2. Recognising Problem Gambling

Gambling is meant to be an entertaining pastime, not a source of financial pressure or personal distress. For most players, it stays exactly that. However, for some people, gambling can develop into a problem that affects finances, relationships, mental health, and daily life. Recognising the early warning signs is the first step toward getting back in control.

The following self-assessment checklist is based on widely recognised responsible gambling frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to use the tools available on bh44 or to seek external support.

3. Deposit and Spending Limits

One of the most effective ways to maintain control over your gambling budget is to set a firm deposit limit before you start playing. bh44 provides a built-in limit management tool accessible directly from your account dashboard, under the "Responsible Gaming" settings tab.

3.1 Available Limit Types

3.2 How Limits Work

When you reduce any deposit or spending limit, the new lower limit takes effect immediately. If you wish to increase a limit, the increase will only become active after the full cooling-off period shown above has elapsed. This delay is intentional — it is designed to prevent impulsive decisions made during a session from undermining the financial protection that limits provide.

All limits are denominated in Bangladeshi Taka (BDT). For example, you might set a weekly deposit limit of ৳5,000 and a daily limit of ৳1,500. Once either threshold is reached, no further deposits will be accepted until the relevant rolling period resets.

3.3 Setting Your Limits

4. Time-Out and Cooling-Off Periods

A time-out is a short-term account suspension that you can activate yourself at any time, without needing to contact support. It is designed for players who feel they need a brief pause from gambling — whether due to financial concerns, stress, or simply wanting a break.

4.1 Available Time-Out Durations

• 24-Hour Time-Out: Your account is suspended for one full day. Useful if you feel you have played too much in a single session.
• 7-Day Time-Out: A one-week suspension. Suitable if you want to step back and reassess your gambling habits without committing to a longer exclusion.
• 30-Day Time-Out: A one-month break. Recommended if you have experienced a particularly difficult run of losses or are feeling emotionally impacted by gambling outcomes.
• Custom Period: You may also contact support to request a specific cooling-off duration that does not match the standard options above.

4.2 What Happens During a Time-Out

For the entire duration of your time-out:

• You will not be able to log in to your bh44 account.
• No deposits can be made via bKash, Nagad, Rocket, Upay, or any other payment method linked to your account.
• No bets can be placed on sports events (including BPL, IPL, T20 World Cup matches) or casino games.
• Any pending promotional offers will be paused and will resume, subject to eligibility, when your account reactivates.
• Your account balance is preserved in full and will be accessible once the time-out expires.

5. Self-Exclusion Tools

Self-exclusion is a more serious and longer-lasting measure than a time-out. It is intended for players who believe their gambling is causing significant harm and who want a firm commitment to stop using bh44 for an extended period. bh44 treats all self-exclusion requests with the highest priority and implements them without delay.

5.1 Self-Exclusion Options

5.2 How to Request Self-Exclusion

You can initiate a self-exclusion request through any of the following channels. All requests are actioned within one hour of receipt during normal operating hours, and within four hours at all other times.

• Live Chat: Access live chat from inside your account dashboard and request immediate self-exclusion. Our team will apply it while you are online.
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion period.
• Account Settings: Navigate to the "Responsible Gaming" tab in your account settings and select "Self-Exclusion" to submit a request directly.

5.3 During a Self-Exclusion Period

Once your self-exclusion is active, bh44 will take the following steps to support your decision:

• Your account will be suspended and all login attempts blocked.
• You will be removed from all marketing communications, including promotional emails and SMS notifications, for the duration of the exclusion.
• Any remaining account balance will be held securely and returned to your registered payment method upon request.
• If you attempt to create a new account during a self-exclusion period, bh44 will use reasonable technical measures to identify and close duplicate accounts.

6. Getting Help and Support

If you feel that gambling is having a negative impact on your life — financially, emotionally, or socially — please do not hesitate to reach out. Help is available, and taking the first step to ask for it is a sign of strength, not weakness.

bh44's support team is trained to handle responsible gaming concerns with empathy, confidentiality, and speed. We can activate protective tools on your account immediately, help you understand your options, and direct you to professional resources.

External Support Resources

bh44 encourages players who are struggling with gambling-related harm to also seek support from independent professional services. While bh44 does not operate or control these services, we recognise their value in providing impartial, expert guidance to those in need. You may independently search for Gamblers Anonymous chapters operating in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other Bangladeshi cities, as well as mental health helplines available through the Bangladesh National Mental Health Institute (NIMH).

7. Protecting Minors

bh44 takes the protection of children and young people from gambling extremely seriously. Our platform is strictly intended for adults aged 18 and above. We employ multiple layers of technical and procedural safeguards to prevent access by minors.

7.1 Technical Measures

• Mandatory age declaration at account registration, with confirmation that the applicant is 18 years of age or older.
• KYC identity verification that requires government-issued photo identification confirming date of birth.
• Automated fraud detection systems that flag accounts with inconsistent identity signals for manual review.
• IP-level monitoring that cross-references account activity patterns associated with underage use.

7.2 Guidance for Parents and Guardians

If you share a device with young people in your household, we strongly recommend taking the following precautions to prevent unintended access to bh44 or other gambling platforms:

• Never save your bh44 login credentials in a shared browser or on a shared device.
• Use device-level parental controls available on Android, iOS, and Windows to restrict access to gambling websites.
• Install third-party internet filtering software that can block access to gambling domains across all devices on your home network.
• Log out of your bh44 account completely — not just close the browser tab — whenever you finish a session on a shared device.

If you discover or suspect that a minor has accessed bh44 through your account or a separate account, contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

8. Our Commitment to Safe Play

Responsible gaming is not an afterthought at bh44 — it is built into the foundation of how we operate. We believe that a sustainable and trustworthy platform is one where players feel genuinely safe, where tools to maintain control are easy to find and use, and where those who need help can access it without barriers.

Our responsible gaming framework is reviewed and updated regularly to reflect best practices in the online gaming industry and the specific needs of our players in Bangladesh. We train our customer support staff to identify signs of problem gambling during interactions and to respond appropriately. We monitor platform usage patterns to flag accounts that may benefit from a proactive outreach from our responsible gaming team.

bh44 also operates a zero-tolerance policy toward practices that exploit vulnerable players. We do not offer bonuses or promotions structured in ways that encourage excessive or reckless gambling. Our promotional terms are written to be transparent and fair, and we actively review campaigns to ensure they do not disproportionately target or incentivise at-risk players.

We are proud to offer cricket betting, live casino, slots, and other entertainment products to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and we want every one of those players to enjoy the platform safely and sustainably for as long as they choose to play with us.